Jet Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Jet Casino. Please read them carefully before registering, depositing funds, playing games or using any other service made available through the website. By using Jet Casino, you acknowledge that you have read, understood and agreed to these terms, together with any additional rules displayed for particular games, promotions or services.

Jet Casino holds a Curaçao Gaming Authority licence, reference number OGL/2024/169/0146, issued to operator Galaktika N.V. Player data and payment information are protected with encryption, and account access requires identity verification for sensitive transactions.

1. General conditions of use

These terms form a legal agreement between you and the operator of Jet Casino. They apply to the website, associated pages, software, games, promotions and related services, unless different conditions are clearly shown for a specific product. If you do not agree with these terms, you must not use the website or its services.

Jet Casino may update these terms when reasonably necessary, including to reflect changes to the website, games, technology, legal requirements or operational practices. The updated version will apply when it is published, unless a different effective date is stated. You should review this page from time to time. Continued use of the website after an update indicates acceptance of the revised terms.

You are responsible for making sure that your use of Jet Casino is lawful in the place where you live or access the website. Gambling laws can differ between Australian states and territories and may also apply differently depending on the service being used. You should obtain independent advice if you are unsure whether online gambling is permitted for you.

Eligibility and account registration

You must meet all applicable age and legal requirements before opening or using an account. You must provide accurate, current and complete information during registration and keep that information updated. An account may only be opened and used by the person named on it. You must not create an account for another person, allow another person to use your account or operate more than one account where this is not permitted.

You must protect your login details and notify Jet Casino promptly if you believe your account has been accessed without permission.
You are responsible for activity carried out through your account unless you have taken reasonable steps to keep it secure and reported suspected misuse.
Jet Casino may request information or documents to verify your identity, age, payment method, source of funds or other account details.
Access may be restricted, suspended or refused where verification is incomplete, information is inaccurate or legal and security checks require action.
You must not use the website for unlawful activity, fraud, money laundering, abuse, manipulation or any other prohibited purpose.

Where an account is closed, suspended or cancelled, any resulting treatment of funds, wagers or pending transactions will be handled in accordance with applicable law and these terms. Nothing in these terms limits rights that cannot lawfully be excluded.

2. Deposits, withdrawals and play

Available payment methods, currencies, transaction conditions and any applicable fees will be shown through the website or payment provider at the relevant time. You must use a payment method that belongs to you or that you are authorised to use. Payments may be subject to checks by Jet Casino, financial institutions, payment providers and other authorised service partners.

You must not deposit funds for the purpose of transferring money to another person or account. Jet Casino may delay, reject or reverse a transaction where it is required to do so for security, compliance, technical or legal reasons. You should check all transaction details before confirming a deposit or withdrawal.

Games are offered for entertainment and involve chance. Outcomes are determined by the relevant game systems and, where applicable, randomised processes. You accept that results may not be predictable and that losses are possible. No strategy guarantees a win. Technical interruptions, display errors, communication failures or other events may affect a transaction or game session. Where an error occurs, Jet Casino may take reasonable steps to correct it and resolve affected activity fairly and lawfully.

Wagers and account balances

A wager is generally accepted only when it is confirmed by the applicable system. You should review the account balance and transaction history regularly and report any suspected error as soon as possible. Records maintained by the website may be used to assess disputes, subject to applicable consumer and gambling laws.

You must not use a payment card, bank account, digital wallet or other funding source without proper authority. If a payment is reversed, disputed or otherwise unpaid, you remain responsible for amounts properly owed. Jet Casino may take reasonable steps to recover such amounts and may restrict account activity while a payment issue is investigated.

Any withdrawal request may be subject to identity, account, payment and compliance checks. The method used to return funds may depend on the original funding method, the payment provider and legal requirements. Processing arrangements can vary and are not necessarily immediate. You should not treat displayed balances as a promise of a particular withdrawal timeframe.

Promotions and special offers

Promotions, bonuses, tournaments and other offers may have separate terms. Those terms may include eligibility requirements, expiry dates, wagering or play conditions, game restrictions, maximum values, withdrawal conditions and rules about misuse. The specific offer terms shown at the time will apply alongside these general terms.

Only one account, person, household, device or payment method may be eligible for an offer where the promotion rules say so. Jet Casino may withdraw or amend an offer where there is an error, suspected abuse, technical issue or legal requirement. You must not exploit an offer through fraudulent behaviour, collusion, automated play or deliberate circumvention of its conditions.

3. Responsible gambling, privacy and website rules

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only gamble with money you can afford to lose. Never gamble when you are distressed, under the influence of alcohol or drugs, or trying to solve financial difficulties.

Set personal deposit, spending or session limits where those tools are available.
Take regular breaks and keep track of time and money spent.
Do not chase losses or increase stakes to try to recover money.
Use available account breaks, cooling-off options or self-exclusion tools if gambling is no longer enjoyable or controlled.
Seek support from an appropriate gambling-help service, health professional or trusted person if you are concerned about your gambling.

Requests for account restrictions or self-exclusion will be handled under the processes available through Jet Casino and applicable requirements. You must not attempt to bypass a restriction by opening another account or using another person's details. A restriction may not immediately affect activity already in progress, so you should stop using the service once you decide to take a break.

Privacy and communications

Personal information is collected, used, stored and disclosed in accordance with the Jet Casino Privacy Policy and applicable privacy law. Information may be used to operate accounts, process transactions, provide support, verify identity, prevent fraud, meet legal obligations, improve services and communicate relevant information. You should read the Privacy Policy for further information about these practices and your available privacy rights.

By creating an account, you may receive service messages relating to security, transactions, account activity or changes to the website. Marketing communications are subject to applicable requirements and available preferences. You should keep your contact and notification settings current so important account information can reach you.

Acceptable use and intellectual property

You may use the website only for its intended purpose and in accordance with these terms. You must not copy, modify, distribute, reverse engineer, interfere with or attempt to gain unauthorised access to any part of the website, software, security system or data. You must not introduce malicious code, use automated tools without permission, overload the service or engage in conduct that could harm other users.

The Jet Casino name, branding, text, graphics, software and other website content may be protected by intellectual property rights. You receive a limited, personal and revocable right to access the website for lawful use. No ownership rights are transferred to you.

4. Suspension, liability and legal information

Jet Casino may suspend, restrict or close an account where it reasonably considers that these terms have been breached, information cannot be verified, activity presents a security or compliance concern, payment activity is disputed, or suspension is required by law or a relevant authority. The website or particular games may also be changed, withdrawn or temporarily unavailable for maintenance, technical or operational reasons.

To the extent permitted by law, Jet Casino is not responsible for loss caused by events outside reasonable control, including telecommunications failures, device problems, internet interruptions, third-party payment issues, malicious attacks or actions of other users. The website is provided subject to its availability, and information displayed online may occasionally contain errors or become out of date.

Nothing in these terms excludes, restricts or modifies any guarantee, condition, right or remedy that cannot lawfully be excluded, restricted or modified under Australian consumer law or other applicable legislation. Where liability can lawfully be limited, it will be limited to the extent allowed by law.

Complaints and disputes

If you have a question, transaction concern or complaint, you should contact Jet Casino through the support channel made available on the website and provide enough information for the matter to be reviewed. This may include your account details, relevant dates, transaction references, game information and a clear description of the issue. Do not send passwords or unnecessary sensitive information.

Jet Casino may investigate a complaint, request further information and provide an outcome or next steps. You should allow a reasonable opportunity for the internal process to be completed before pursuing any external option that may be available to you. Nothing in this process removes your rights under applicable Australian law.

Applicable law and interpretation

These terms are intended to operate consistently with the laws that apply to the relevant service and your location. If any provision is found to be invalid or unenforceable, it will be read down or removed only to the extent necessary, while the remaining provisions continue to operate. A failure to enforce a provision immediately does not mean that it has been waived.

These Terms & Conditions, the Privacy Policy, responsible gambling information and any specific game or promotion rules form the terms governing your use of Jet Casino. If there is an inconsistency, the specific terms may apply to the relevant activity, subject always to applicable law.