Responsible Gaming

Jet Casino is committed to supporting a safer and more informed gambling environment. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Before you play, consider your limits, understand the risks and make sure gambling is suitable for your personal circumstances.

Jet Casino holds a Curaçao Gaming Authority licence, reference number OGL/2024/169/0146, issued to operator Galaktika N.V. Player data and payment information are protected with encryption, and account access requires identity verification for sensitive transactions.

Gamble responsibly

Gambling can be an enjoyable leisure activity when it remains controlled and affordable. However, gambling always involves risk, and there is no guaranteed way to win. Every bet may result in a loss, while previous results do not predict future outcomes. Games operate according to chance, rules or other defined mechanics, so players should never assume that a win is due or that a particular strategy can guarantee success.

Only gamble with money you can afford to lose after essential expenses have been paid. Do not use money intended for rent, bills, food, education, healthcare, savings or other important needs. Avoid borrowing money, using credit to gamble or selling personal belongings to fund play. If gambling is affecting your financial position, relationships, work, study or wellbeing, stop playing and seek independent support.

Set a spending limit before you begin and do not increase it to recover losses.
Set a time limit and take regular breaks away from gambling.
Keep gambling separate from everyday expenses and savings.
Never chase losses or continue playing because you believe a win is due.
Do not gamble when you are upset, stressed, tired or affected by alcohol or other substances.
Treat wins as part of the entertainment experience, not as income.
Keep your account details secure and do not allow other people to use your account.
Talk to someone you trust if gambling is becoming difficult to control.

You must meet the applicable minimum age requirement before using gambling services. Do not allow children or other unauthorised people to access your account or gambling devices. Parents and guardians should use suitable device, browser and payment controls where available to reduce the risk of unauthorised access.

Tools and account controls

Planning your play in advance can help you remain in control. Where available, Jet Casino may provide account tools that allow you to review or manage aspects of your gambling activity. The availability, operation and timing of these tools may vary, so read the relevant instructions carefully and use the available support process if you need assistance.

Deposit and spending limits

A deposit limit can restrict the amount added to an account over a selected period. Choose an amount that fits comfortably within your disposable entertainment budget. A limit is not a target or an amount you need to spend. Once a limit is reached, do not try to work around it by opening another account, using another payment method or asking another person to deposit on your behalf.

Time and session reminders

Long sessions can make it harder to keep track of time and spending. Use available reminders, take regular breaks and review your activity. Leaving the game for a while can help you make a clearer decision about whether you want to continue. If sessions are becoming longer, more frequent or more expensive, consider stopping and seeking support.

Temporary breaks and self-exclusion

If you want to take a break, use any available cooling-off or temporary account restriction option. If you believe you need to stop gambling, request self-exclusion through the available account or support process. Self-exclusion is a serious step intended to prevent access for the selected period or until the applicable process has been completed. Do not create another account or attempt to bypass a restriction.

Account controls may not prevent gambling through other websites, venues or services. Consider using blocking software, bank controls and device restrictions to support your decision. A trusted person may also be able to help you manage access to money and gambling services, provided this is done safely and with your consent.

Recognising signs of gambling harm

Gambling harm can develop gradually, and it may affect anyone. A problem is not defined only by the amount of money lost. It can also involve time spent gambling, emotional distress, secrecy, conflict or difficulty meeting responsibilities. Recognising changes early can make it easier to take action.

Thinking about gambling frequently or feeling restless when not playing.
Spending more time or money gambling than you intended.
Increasing bet sizes to achieve the same excitement or recover losses.
Trying to win back money after losing, often called chasing losses.
Hiding gambling activity, losses or transactions from family and friends.
Borrowing money, missing payments or experiencing financial stress because of gambling.
Neglecting work, study, health, family or other responsibilities.
Feeling anxious, depressed, irritable, ashamed or unable to stop.
Arguing with people close to you about gambling.
Returning to gambling soon after deciding to take a break.

If any of these signs apply to you, stop gambling and seek help rather than trying to manage the situation through further play. Telling someone you trust can be a useful first step. You can also contact an independent gambling support service in Australia, such as Gambling Help Online, for confidential information, counselling and guidance. Support may also be available through local health services and qualified financial counsellors.

If gambling has contributed to thoughts of self-harm or suicide, seek urgent assistance from emergency services or a crisis support service in Australia. If you are in immediate danger, call the emergency number in your location. Your safety is more important than any gambling account, balance or loss.

Our approach and getting help

Jet Casino aims to promote informed choices and responsible participation. We may monitor activity for indicators of risky or unusual play and may take appropriate steps where concerns arise, in line with applicable requirements and our terms. These steps can include asking questions, providing information about safer gambling, applying account restrictions, delaying activity or closing an account where appropriate.

Responsible gambling is a shared responsibility. Our measures cannot remove the inherent risks of gambling or guarantee that harm will not occur. Players should remain aware of their own behaviour, use available controls and ask for assistance as soon as concerns arise. Support staff may not be able to provide financial, legal or medical advice, but they can explain available account processes and direct you towards independent support.

If you are concerned about someone else

Gambling can affect partners, family members, friends and colleagues. Choose a calm time to discuss what you have noticed, avoid blame and encourage the person to speak with an independent support service. Protect shared finances where possible, and do not lend money to cover gambling losses or debts without obtaining appropriate advice. If there is a risk of violence, coercion or immediate harm, prioritise personal safety and contact the relevant emergency or support service.

Before you play

Decide whether gambling fits your budget and current wellbeing.
Choose a spending limit that you can afford to lose.
Choose how long you will play and plan regular breaks.
Read the applicable game information and account terms.
Keep track of deposits, bets, wins and losses.
Stop when your limit or planned session ends.
Ask for help promptly if gambling stops feeling like entertainment.

For questions about available responsible gambling features or account restrictions, use the support options provided on the Jet Casino website. Do not send sensitive personal or financial information through an unsecured or unofficial channel. Independent help is available in Australia through recognised gambling counselling and support services. Seeking help is a positive step and can help you regain control.