Privacy Policy | Jet Casino

Information we may collect

To provide an online casino service, Jet Casino may collect information directly from you, automatically from your device, or from authorised third parties where this is permitted. The information we handle depends on how you use the website, which services you access and what checks are required.

Account and identification information

When you register or use an account, we may handle details such as your name, date of birth, contact information, username, account credentials, residential information and account preferences. We may also handle information used to confirm your identity, age, location or eligibility to use particular services.

Verification and compliance information

For identity, age, anti-fraud, responsible gambling and other compliance checks, we may request verification documents or information supporting the details provided during registration. This may include identity documents, proof of address, information about the source of funds where appropriate, and records of checks or decisions made during the account lifecycle.

Payment and transaction information

We may handle records relating to deposits, withdrawals, wagers, wins, losses, bonuses where applicable, account balances and other transactions. Payment providers may process payment card, bank or other payment details on our behalf. We generally use the information needed to confirm and record a transaction rather than retaining unnecessary payment details.

Technical, device and usage information

When you visit the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, referring pages and interaction with website features. We may also record login activity, session information, error reports and security events. This information helps us operate, protect and improve the website.

Communications and support information

If you contact customer support or otherwise communicate with us, we may keep the details of that communication, including the information needed to identify your account and respond to your request. We may also keep feedback, complaints, records of enquiries and information about your preferences.

How and why we use information

Jet Casino uses personal information for reasonable business, service and legal purposes. We seek to collect and use information that is relevant to the purpose for which it is needed and to avoid using it in ways that are incompatible with those purposes.

To create, maintain and administer your player account.
To provide casino games, account features and related services that you request.
To process deposits, withdrawals and other account transactions.
To verify your identity, age, account information and eligibility.
To prevent, detect and investigate fraud, scams, money laundering, cheating, account misuse and other prohibited activity.
To meet responsible gambling, safety, compliance and record-keeping requirements.
To communicate with you about your account, transactions, security, service updates and support requests.
To provide marketing communications where permitted and where you have given consent when consent is required.
To personalise, analyse and improve website performance, usability and services.
To maintain website security, troubleshoot technical problems and protect players, staff and business systems.
To establish, exercise or defend legal rights and respond to lawful requests.

Depending on the circumstances, information may be used because it is needed to provide a service you have requested, to comply with a legal or regulatory obligation, to protect legitimate interests, to prevent harm or fraud, or because you have provided consent. Where processing relies on consent, you may withdraw that consent as described below. Withdrawing consent does not affect processing that was already carried out lawfully or processing that must continue for another valid reason.

Marketing choices

You may receive service messages that are necessary for your account, such as security notices, transaction confirmations or important changes to the website. These are different from optional marketing communications. Where available, you can opt out of marketing by using the unsubscribe option in a message, changing your account preferences or contacting us. Even after opting out, you may continue to receive essential service communications.

Cookies, sharing and security

Cookies and similar technologies

The website may use cookies and similar technologies to keep you signed in, remember preferences, support essential functions, understand website usage, improve performance and help protect accounts. Some cookies may be placed by service providers that assist with website operation, analytics, security or communications. Cookies may be session-based, meaning they expire when you close your browser, or remain for a longer period to remember settings.

You can manage or restrict cookies through your browser settings. If you block or delete certain cookies, some website features may not work correctly, and you may need to enter information again. Browser controls do not always remove all types of similar technology, so additional choices may be provided on the website where relevant.

When information may be shared

We may share relevant information with trusted service providers that help operate the website and deliver services. These may include payment and transaction providers, identity and verification services, fraud prevention specialists, technology and hosting providers, customer support tools, analytics providers and professional advisers. Providers are expected to handle information only for appropriate purposes and to apply suitable safeguards.

Information may also be shared where necessary to comply with legal obligations, respond to valid requests, protect the rights and safety of players or others, investigate suspected wrongdoing, enforce our terms, or support a business change such as a restructuring or transfer of services. We do not share personal information for unrelated purposes without an appropriate basis.

Security and international handling

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. No online service can guarantee complete security, so players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Some service providers or systems may be located outside Australia. Where information is handled across borders, we take reasonable steps to support appropriate protection and lawful handling. Access to information is limited to people and providers who need it for their role or service.

Your rights, retention and contact

How to exercise your data rights

You may contact us about personal information held in connection with your account. To request access to your data, correction of inaccurate or incomplete information, deletion of your data, or withdrawal of consent to marketing, email support@jet-casino.wtf. You may also use this address to ask questions about this Privacy Policy or raise a concern about the handling of your information.

Access: ask for a copy or explanation of personal information we hold about you, subject to applicable exceptions.
Correction: tell us which information is inaccurate, out of date or incomplete so it can be reviewed and updated where appropriate.
Deletion: ask us to delete information that is no longer needed or is being handled unlawfully, noting that some information may need to be retained.
Marketing consent: withdraw consent or opt out of optional marketing communications at any time.

For security, we may need to verify your identity before completing a request. We may also ask for enough information to understand the request and locate the relevant records. Some requests may be limited or refused where fulfilling them would affect the rights of others, interfere with security or fraud prevention, conflict with legal duties, or require information that we are not permitted to disclose.

Keeping information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, fraud prevention and service improvement. When information is no longer needed, it may be securely deleted, anonymised or disposed of in another appropriate way.

Closing an account does not always mean that every record is immediately deleted. Some account, transaction, verification and communication records must be kept for a period required by law, even after an account is closed. Other records may be retained where necessary to prevent fraud, resolve disputes, enforce terms, protect safety or establish legal rights. Once a retention requirement ends, the information will be reviewed and handled appropriately.

Policy updates

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations or information practices. The latest version will be made available on the website, with the updated date or other notice where appropriate. You should review this page periodically. If a change is significant, we may provide an additional notice through the website or by another suitable method.